Refund Policy
How refunds work for Daffa Labs projects when payment is made directly through a Wise payment link shared with the client.
Payment context
Daffa Labs does not take payment through this website, does not hold customer wallets, and does not process card payments on-site. If a project requires payment, we create a Wise payment link in the Wise app and share it with you directly after we agree the proposal or invoice.
Before work starts
If you pay a deposit or project fee and cancel before we have started work, we will refund the paid amount minus any non-recoverable third-party costs already agreed with you in writing.
After work starts
Once work has started, refunds are assessed against the agreed scope, work already completed, booked time, purchased third-party items and any milestones accepted by you. We will not keep money for work we have not done, but completed work, consultation time and approved third-party costs may be non-refundable.
If something is wrong
If delivered work does not match the agreed scope, tell us as soon as possible. We will first try to fix the issue. If a fair fix is not possible, we may offer a partial refund that reflects the affected part of the work.
How to request a refund
Email info@daffalabs.ie with your name, invoice or payment reference, payment date, and the reason for the request. We aim to reply within five working days.
How refunds are paid
Approved refunds are normally returned through Wise or bank transfer to the original payer where possible. Timing depends on Wise, banking networks and any identity or compliance checks required by the payment provider.
Your statutory rights
This policy does not remove any consumer rights that cannot legally be excluded. Project-specific refund terms may also appear in the written proposal or agreement, and those terms apply alongside this policy.
Last updated: 20 September 2026.